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We ship USPS in the USA with tracking & International. Items usually ship in 2 business days.
You may return any items for any reason (Except Custom Orders) if you notify us within 7 days of receipt and we send you an RMA number and return address label. When sending items back, we must receive it in original condition with all info cards and pouches included within 30 days of receipt no exceptions. If your order received FREE shipping and you return items that qualified you for the FREE shipping offer, your refund will be deducted the actual cost of shipping to you and the provided return label cost, unless something is our fault, or items are damaged in shipping to you. Unless damaged in shipping return shipping will be deducted from your refund or store credit.
Returns made without RMA will not be accepted. NO EXCEPTIONS! We reserve the right to charge a 20% restocking fee if you return your higher end item, custom order or majority of, or complete order. If you received a gift crystal either store promotion, or for large ticket item, and you return your entire order except the gift, you will be charged the actual retail price for the gift So make sure everything you received is returned, otherwise it will be deducted from your refund, NO EXCEPTIONS!
We encourage exchanges, rather than returns, So Please contact us and get a coupon for your Exchange! Store credit applied.
International customers are responsible for paying your Countries Tarif or import fees, Azeztulite Mine Direct takes no responsibility or liability and it is the customers responsibility to pay these fees. If you refuse the package, you forfeit your refund. No exceptions!
You are agreeing to these terms when placing an order with us.
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Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
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Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
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